Refund Policy
We have a 30 Day Return And Exchanges Policy, which means the client must raise all return requests within 30 days of receiving the delivery. Please contact us via Email(service@shoplatexy.com) or inbox and state your reason for refund or exchange, and we will try our best to accommodate you. After this period, we do not offer any returns or exchanges.
Please be advised that we are unable to process returns or refunds due to customers' own reasons for ordering the wrong or multiple products. Should you experience a similar problem, please contact our customer service team immediately after placing your order (before it is shipped) to modify it or request a refund.
Please Note: Latexy reserves the right to reject any returning products that do not comply with the return requirement. We will send rejected items back to the original shipping address. To avoid this, please contact our Customer Care team to address any issues or concerns regarding the item(s) you wish to return.
If you are interested in a different color or size, we suggest purchasing the correct item right away and returning your original item. However, if clients are not satisfied with an order for a personal reason, in that case, the actual shipping fee and return shipping costs are not refundable. All consequent costs will be the customer’s responsibility.
If customers receive the wrong item, product damage, etc., the customer needs to pre-pay the return shipping fee. Please contact customer service via Email to ensure we have all of your payment voucher information. The shipping fee will return back to through your PayPal account.
Requirements for returns or exchanges:
• Please Email us before you do return and exchange.
• Please provide the return tracking number of the receipt.
• Your item must be unworn—no signs of wear or damage. Please do not wash it.
• Keep original packaging in the same condition as when you received it. Include all tags and boxes.
• An email to service@shoplatexy.com with the original receipt and return tracking number
• The item must be in its original state – no signs of wear, wash, or damage.
• The item must be in original packaging with all tags.
Refund
Please follow the steps in the Email we send to you to return and exchange. We will also notify you of the approval or rejection of your refund. We will email you that we have received your returned item. We will not issue any refunds for returns that do not satisfy all the conditions indicated above. The refund usually can take up to 5 business days to show on your account due to varying processing times between payment providers, subject to its compliance with our Return Policy. If you are approved, then your refund will be processed. A credit will automatically be applied to your original payment account. The processing time may vary depending on the financial institution.
If your refund is within the original order price amount, your refund will be applied to your original payment method. If your refund amount is more than the actual order price amount, please provide your Paypal account info for your refund. Please be patient as it can sometimes take several days.
On the rare occasion that if you haven’t received a refund yet:
• Please first recheck your financial institution account.
• Then contact your financial institution. There is often some processing time before a refund is posted.
PayPal Return Policy
If your purchase was made through Paypal, please see Paypal's refund policy for returns for timing of refunds. Click here to view PayPal's return policy.
Final Sale Policy
Any items marked final sale are not eligible for exchange or return.
